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FAQ & POLICIES

Frequently Asked Questions (FAQ)

How do I make a reservation?
Explore our options on the website or social media, and when you find the perfect trip, contact us via WhatsApp or phone call. This way, we can provide better assistance, confirm availability, and customize your on-board experience according to your preferences.

What is included in the rental?
All our trips include:

  • Certified captain

  • Fuel

  • Water and ice

  • Cleaning

  • Sound and lighting system

  • Floating mat to enjoy the water

You can bring your own food and drinks at no extra cost. Additionally, we offer the option to add extra services, such as personalized decorations, to make your experience even more special.

Can I bring my own food and drinks?
Yes, you can bring your own food and drinks. In fact, that’s the only thing you need to bring, as all our services include a captain, fuel, and everything else you might need on board, except the food.

 

What happens if the weather doesn’t allow us to sail?
Your safety is our top priority. If the weather conditions are not safe for sailing, we will offer to reschedule the trip or provide a full refund. We always keep an eye on the forecast to ensure the best experience.

 

How many people can go on the boat?
It depends on the boat you choose. Each has a different capacity, with a maximum of up to 13 people, as indicated in the boat catalog.

 

What safety equipment is included on the boat?
All our boats are equipped with life jackets, flares, fire extinguishers, and first aid kits.

 

How can I provide feedback or a review after my experience?
We’d love to hear your thoughts. You can leave your feedback through our website, social media, or on online review platforms.

Policies

Reservation Policy:
To confirm your reservation, we require a 50% deposit. The remaining balance must be paid before boarding.

Cancellation Policy:
You may cancel or reschedule your reservation up to 72 hours before the scheduled date. If you cancel outside of this timeframe, a 50% charge of the total cost will apply.

 

Weather Policy:
Safety is our priority. If weather conditions do not allow for safe navigation, we will reschedule your trip or issue a full refund.

Customization Policy:
We offer personalized services such as decorations, romantic evenings, or special events. Contact our team for more information and additional costs.

Safety Policy:
All our boats are equipped with certified safety measures. The captain and crew are trained to ensure a safe experience.

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